March 30, 2020
Dear valued clients,
We understand that the growing concern around COVID-19 has everyone feeling uneasy, especially as each of us face more changes to our daily routines and future plans. We are reaching out to you today, to let you know that we at Secura feel it too, and that we are here to help.
On a personal level, we know that your main priorities are keeping your families safe and healthy while dealing with disruptions to your daily life – disruptions that seemed unimaginable a few weeks ago. Dealing with unexpected school, daycare and university closures, travel suspensions, eldercare, and possibly loss of incomes or jobs is stressful for everyone.
Like you, at Secura we are doing our best to navigate these uncertain times as they continue to evolve. We are taking the advice and counsel of respected authorities like Canada’s Chief Medical Officer and local public health authorities, and making adjustments to how we work and conduct business day-to-day.
Providing advice and service in these uncertain times is of the utmost importance to us, but doing so in the most responsible way is equally important. So, although we have been working largely via email, phone and virtually since our last update 10 days ago, we are officially closing our (physical) office effective immediately.
We will continue to provide support remotely – by phone, by email, and through virtual meetings.
We are still working for you! If there is something that we need to get from you in hard copy, please contact us and we will make arrangements. Our phones will be forwarded so you will still be able to reach us, and we will do our best to live answer your calls. If that is not possible, we will get back to you.
We truly appreciate your business and your understanding during these trying times, and we will continue to provide the advice and support that you have come to expect and deserve.
We continue to encourage you to stay home, wash your hands, and practice social distancing.
Our sincere and best wishes for good health to everyone.
Jeff and Pat
Partners, Secura Financial Group
March 17, 2020
Dear Secura Clients,
As we are all well aware, we are living through something different than any of us has ever experienced. It’s frightening and we all want to do the right thing and what is best for everyone. At Secura, we do our very best to always act with a client first mentality, but this has never really been from a perspective of health. Although we would likely not be considered an essential service (so at some point staying open may not be up to us), we do believe that the service we provide, especially during these unique times, can be extremely important and possibly urgent.
So while we feel it is critical to limit personal contact and do everything possible to curb the spread of this virus, we feel it is extremely important to remain available to you, our clients, for your investment, cash flow and insurance needs. With all this considered, we are implementing a skeleton staff, effective immediately. This will allow us to continue to provide the level of service that you deserve and have come to expect from us, while at the same time doing what we can to limit personal contact. We will continue to answer the phone and respond to you in a timely manner, and have someone to greet you at our office to help as required. We do ask for your help in protecting our staff and other clients, so if you have any indication that you are not perfectly healthy, or you have come in contact with someone who may be carrying an illness, please connect with us by phone or by email and avoid personal visits to our office.
As always, your advisor is available to help, please feel free to reach out to us by phone or email and we will be more than happy to help in any way we can. We hope that this is the extent of the adjustments we will need to make, but as you can appreciate, we will continuously review and modify based on new information and any additional guidance from the federal and provincial governments.
If you have any questions, please feel free to reach out to us.
We wish all of you the very best in these uncertain times.
Let’s all do our part…Stay healthy.
-Jeff and Pat
Partners, Secura Financial Group